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GR-10.2.2

LicenseesG must provide a copy of the procedures to all relevant staff, so that they may be able to inform customersG . A simple and easy-to-use guide to the procedures must also be made available to all customersG , on request, and when they want to make a complaint.

Added: December 2018
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(1 Version)
 
Dec 1 2018 onwards
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