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GR-10.2.3

LicenseesG are required to ensure that all financial services related documentation provided to the customerG includes a statement informing the customerG of the availability of a simple and easy-to-use guide on customerG complaints procedures in the event the customerG is not satisfied with the services provided.

Added: December 2018
 Versions
(1 Version)
 
Dec 1 2018 onwards
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