Skip to Content
Whole SectionText only Print Print Manager Link

GR-10.6.1

A licenseeG must maintain a record of all customers'G complaints. The record of each complaint must include:

(a) The identity of the complainant;
(b) The substance of the complaint;
(c) The status of the complaint, including whether resolved or not, and whether redress was provided; and
(d) All correspondence in relation to the complaint. Such records must be retained by the licenseesG for a period of 5 years from the date of receipt of the complaint.
Added: December 2018
 Versions
(1 Version)
 
Dec 1 2018 onwards
Back to top