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GR-10.7.1

A licenseeG must submit to the CBB's Compliance Directorate, 20 days after the end of the quarter, a quarterly report summarising the following:

(a) The number of complaints received;
(b) The substance of the complaints;
(c) The number of days it took the licenseeG to acknowledge and to respond to the complaints; and
(d) The status of the complaint, including whether resolved or not, and whether redress was provided.
Added: December 2018
 Versions
(1 Version)
 
Dec 1 2018 onwards
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