CBB Volume 1: Contents

Central Bank of Bahrain Volume 1—Conventional Banks
Part A
Business Standards
BC Business and Market Conduct
BackText onlyPrint

You need the Flash plugin.

Download Macromedia Flash Player



Location: Central Bank of Bahrain Volume 1—Conventional Banks > Part A > Business Standards > BC Business and Market Conduct > BC-8 Investment Business Activities > BC-8.3 Overarching Principles > BC-8.3.2
  • BC-8.3 Overarching Principles

    • BC-8.3.1

      In the course of offering regulated banking servicesG listed in Paragraph BC-8.2.1, licensees must:

      (a) Act with due skill, care and diligence in all dealings with customersG ;
      (b) Act fairly and reasonably in all dealings with customersG ;
      (c) Identify customers'G specific requirements in relation to the products and services about which they are enquiring;
      (d) Ensure that any advice to customersG is aimed at the customers'G interests and based on adequate standards of research and analysis;
      (e) Provide sufficient information to enable customersG to make informed decisions when purchasing investment products and services offered to them;
      (f) Provide sufficient and timely documentation to customersG to confirm that their investment arrangements are in place and provide all necessary information about their products, rights and responsibilities;
      (g) Maintain fair treatment of customersG through the lifetime of the customerG relationships, and ensure that customersG are kept informed of important events;
      (h) Ensure complaints from customersG are dealt with fairly and promptly;
      (i) Ensure that all information provided to customersG is clear, fair and not misleading, and appropriate to customers'G information needs; and
      (j) Take appropriate measures to safeguard any money and property handled on behalf of customersG and maintain confidentiality of customerG information.
      Amended: January 2011
      Added: April 2008

    • BC-8.3.2

      The Rules contained in Chapter BC-8 are largely principles-based and focus on desired outcomes rather than on prescribing detailed measures to achieve those outcomes. This gives conventional bank licenseesG flexibility in how to implement the basic standards prescribed in this Module.

      Added: April 2008

Back to top