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Location: Central Bank of Bahrain Volume 3—Insurance > Part A > Business Standards > BC Business and Market Conduct > BC-4 Customer Complaints Procedures > BC-4.7 Reporting of Complaints > BC-4.7.1
  • BC-4.7 Reporting of Complaints

    • BC-4.7.1

      An insurance licenseeG must submit to the CBB's Compliance Directorate a quarterly report summarising the following:

      (a) The number of complaints received;
      (b) The substance of the complaints;
      (c) The number of days it took the insurance licenseeG to acknowledge and to respond to the complaints; and
      (d) The status of the complaint, including whether resolved or not, and whether redress was provided.
      Added: October 2011

    • BC-4.7.2

      The report referred to in Paragraph BC-4.7.1 must be sent electronically to compliance@cbb.gov.bh.

      Added: July 2013

    • BC-4.7.3

      Where no complaints have been received by the licensee within the quarter, a 'nil' report should be submitted to the CBB's Compliance Directorate.

      Added: July 2013

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