CBB Volume 5: Contents

Central Bank of Bahrain Volume 5—Specialised Licensees
Specific Modules (By Type of Licensee)
Type 7: Ancillary Service Providers
Part A
High Level Standards
GR Ancillary Service Providers General Requirements Module
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Location: Central Bank of Bahrain Volume 5—Specialised Licensees > Specific Modules (By Type of Licensee) > Type 7: Ancillary Service Providers > Part A > High Level Standards > GR Ancillary Service Providers General Requirements Module > GR-10 Customer Complaints Procedures > GR-10.6 Records of Complaints > GR-10.6.1
  • GR-10.6 Records of Complaints

    • GR-10.6.1

      A licenseeG must maintain a record of all customers'G complaints. The record of each complaint must include:

      (a) The identity of the complainant;
      (b) The substance of the complaint;
      (c) The status of the complaint, including whether resolved or not, and whether redress was provided; and
      (d) All correspondence in relation to the complaint. Such records must be retained by the licenseesG for a period of 5 years from the date of receipt of the complaint.
      Added: December 2018

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