CBB Volume 5: Contents

Central Bank of Bahrain Volume 5—Specialised Licensees
Specific Modules (By Type of Licensee)
Type 7: Ancillary Service Providers
Part A
High Level Standards
GR Ancillary Service Providers General Requirements Module
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Location: Central Bank of Bahrain Volume 5—Specialised Licensees > Specific Modules (By Type of Licensee) > Type 7: Ancillary Service Providers > Part A > High Level Standards > GR Ancillary Service Providers General Requirements Module > GR-10 Customer Complaints Procedures > GR-10.7 Reporting of Complaints > GR-10.7.2
  • GR-10.7 Reporting of Complaints

    • GR-10.7.1

      A licenseeG must submit to the CBB's Compliance Directorate, 20 days after the end of the quarter, a quarterly report summarising the following:

      (a) The number of complaints received;
      (b) The substance of the complaints;
      (c) The number of days it took the licenseeG to acknowledge and to respond to the complaints; and
      (d) The status of the complaint, including whether resolved or not, and whether redress was provided.
      Added: December 2018

    • GR-10.7.2

      The report referred to in Paragraph GR-10.7.1 must be sent electronically to compliance@cbb.gov.bh.

      Added: December 2018

    • GR-10.7.3

      Where no complaints have been received by the licensee within the quarter, a 'nil' report should be submitted to the CBB's Compliance Directorate.

      Added: December 2018

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