CBB Volume 1: Contents

Central Bank of Bahrain Volume 1—Conventional Banks
Part A
Business Standards
BC Business and Market Conduct
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BC-9.7.1

A conventional bank licenseeG must submit to the CBB's Compliance Directorate, 20 days after the end of the quarter, a quarterly report summarising the following:

(a) The number of complaints received;
(b) The substance of the complaints;
(c) The number of days it took the conventional bank licenseeG to acknowledge and to respond to the complaints; and
(d) The status of the complaint, including whether resolved or not, and whether redress was provided.
October 2011
 Versions
(1 Version)
 
Oct 1 2011 onwards
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