Central Bank of Bahrain - Rulebooks & Regulatory Update

CBB Volume 2: Contents

Central Bank of Bahrain Volume 2—Islamic Banks

High Level Standards

Business Standards

BC Business and Market Conduct

BC-A Introduction

BC-B General Principles

BC-1 Promotion of Financial Products and Services

BC-2 Code of Conduct for Bank Dealers and Foreign Exchange and Money Brokers in the Interbank Market

BC-3 Client Confidentiality

BC-4 Customer Account Services and Charges

BC-5 Dishonoured Cheques

BC-5A Return Policy — Post-Dated Cheques

BC-6 Automated Teller Machine (ATM)

BC-7 Mudaraba contracts

BC-8 Margin Trading System

BC-9 Regulated Islamic Banking Services

BC-10 Customer Complaints Procedures

BC-11 Measures and Procedures for Services Provided to Disabled Customers by Bahraini Retail Banks

BC-12.1 Financial Advice Programme

CA Capital Adequacy

RM Risk Management

CM Credit Risk Management

OM Operational Risk Management

LM Liquidity Risk Management

FC Financial Crime

TC Training and Competency

ICCAP Internal Capital Adequacy Assessment Process

ST Stress Testing

DS Domestic Systemically Important Banks

RR Reputational Risk Management

DA Digital Financial Advice

Reporting Requirements

Enforcement & Redress

Quarterly Updates

Ad-hoc Communications

Archived Part A

Archived Part B

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Location: Central Bank of Bahrain Volume 2—Islamic Banks > Part A > Business Standards > BC Business and Market Conduct

Business Standards

BC-A Introduction

BC Business and Market Conduct

Versions
(1 Version)

Oct 1 2007 onwards

Contents:

BC-A Introduction

BC-A.2 Scope of Application and Key Requirements

BC-A.3 Module History

BC-B General Principles

BC-B.1 Principle 1: Truthfulness, Honesty and Fairness

BC-B.2 Principle 2: Due Care and Diligence

BC-B.3 Principle 3: Capabilities

BC-B.4 Principle 4: Information about Clients

BC-B.5 Principle 5: Information to Clients

BC-B.6 Principle 6: Conflicts of Interest and of Duty

BC-B.7 Principle 7: Shari'a Compliance

BC-1 Promotion of Financial Products and Services

BC-1.1 Promotion of Financial Products and Services Offered in/from Bahrain by Means of Incentives etc.

BC-1.2 Advertisements for Retail Banking Products and Services

BC-2 Code of Conduct for Bank Dealers and Foreign Exchange and Money Brokers in the Interbank Market

BC-2.1 Introduction

BC-2.2 Market Terminology and Definitions

BC-2.3 Confidentiality and Market Practice

BC-2.4 Passing of Details

BC-2.5 Confirmations

BC-2.6 Differences and Disputes

BC-2.8 Responsibility

BC-2.9 Market Regulations – Foreign Exchange

BC-2.10 Market Regulations – Currency Deposits

BC-2.11 Market Discipline

BC-2.12 Adjustment of Value Dates in Case of Unexpected Banking Closing Dates

BC-3 Client Confidentiality

BC-3.1 Disclosure of Information about Individual Accounts

BC-4 Customer Account Services and Charges

BC-4.1 Minimum Balance and Charges on Accounts [This Section was deleted in April 2018]

BC-4.2 Disclosure of Charges by Retail Banks

BC-4.3 Accounts Held for Clubs and Societies in Bahrain [This Section was deleted in January 2013 as requirements are covered under Section FC-1.6]

BC-4.4 Current Accounts

BC-4.5 Brokerage Fees

BC-4.6 Notification to the CBB on Introduction of New or Changes to Customer Products and Facilities

BC-4.7 Dealing with Inheritance Claims

BC-4.8 Compliance with the Code of Best Practice on Consumer Credit and Charging

BC-4.9 Transaction Advice

BC-4.10 [This Section has been left blank.]

BC-4.11 Donations to NGO Accounts

BC-4.12 Credit Check Reports

BC-4.13 Fees and Charges for Services Provided to Individuals

BC-4.14 Fees and Charges for Services Provided to Companies under Formation

BC-4.15 Profit/ Fees on Credit Card Transactions

BC-4.16 Profit on credit facilities

BC-5 Dishonoured Cheques

BC-5.1 Penalty System for Dishonoured Cheques

BC-5.2 General Guidance on Administration of Dishonoured Cheques

BC-5.3 Penalty Charges on Dishonoured Cheques

BC-5A Return Policy — Post-Dated Cheques

BC-5A.1 Return Policy — Post-Dated Cheques

BC-6 Automated Teller Machine (ATM)

BC-6.1 [This Section was deleted in October 2019].

BC-6.2 GCC ATM Network Charges [This Section was deleted in April 2018]

BC-6.3 Local ATM Network Charges [This Section was deleted in April 2018]

BC-7 Mudaraba contracts

BC-7.1 Minimum Terms and Conditions

BC-8 Margin Trading System

BC-8.1 Introduction

BC-8.2 Limits and Trading Rules

BC-9 Regulated Islamic Banking Services

BC-9.1 Scope of Application in Relation to Customer Categories [Deleted]

BC-9.2 General Rules

BC-9.3 Overarching Principles [Deleted]

BC-9.4 Customer Classification [Deleted]

BC-9.5 Marketing and Promotion

BC-9.6 Accepting Customers

BC-9.7 Suitability

BC-9.8 Disclosure of Information

BC-9.9 Dealing and Managing

BC-9.10 Reporting to Customers

BC-9.11 Complaints

BC-9.12 Conflicts of Interest

BC-9.13 Appendix

BC-10 Customer Complaints Procedures

BC-10.1 General Requirements

BC-10.2 Documenting Customer Complaints Handling Procedures

BC-10.3 Principles for Effective Handling of Complaints

BC-10.4 Internal Complaint Handling Procedures

BC-10.5 Response to Complaints

BC-10.6 Records of Complaints

BC-10.7 Reporting of Complaints

BC-10.8 Monitoring and Enforcement

BC-11 Measures and Procedures for Services Provided to Disabled Customers by Bahraini Retail Banks

BC-11.1 General Requirements

BC-11.2 Special Services for Visually Impaired Customers

BC-11.3 Special Services for Hearing Impaired Customers

BC-12.1 Financial Advice Programme

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