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Licensees must respond to and administer customers'G requests for amendments to their insurance policies in a timely manner. In particular, licensees must:

(a) Provide written confirmation of any changes/amendments to the policy;
(b) Provide full details of any additional premium or charges to be paid by or returned to the customerG ;
(c) Provide any certificate or documentation which the customerG is required to have by law;
(d) Provide proof of payment of additional premium or charges where applicable; and
(e) Remit any refunds of premiums or charges due to customersG without undue delay.
Amended: January 2007
(2 Versions)
Up to Jun 30 2007Jul 1 2007 onwards
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