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In addition to the requirements under Paragraph BC-2.9.2, where licensees' insurance activities include the handling of claims, they must:

(a) Respond promptly when claims are first notified, and provide customersG with an explanation about how the claim will be handled and any actions required of the customerG ;
(b) Provide reasonable guidance to customersG in pursuing their claim;
(c) Consider and handle claims fairly and promptly, and keep the customerG informed of progress;
(d) Inform customersG in writing, with an explanation, if the licenseeG is unable to deal with all or any part of the claim; and
(e) Forward settlement of claims without undue delay, once settlement has been agreed.
Amended: April 2016
Amended: October 2007
January 2007
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