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Past version: effective from Oct 1 2011 - Dec 31 2011.
To view other versions open the versions tab on the right.

In order to make customer complaints handling procedures as transparent and accessible as possible, all insurance licenseesG must document their customer complaints handling procedures. These include setting out in writing:

(a) The procedures and policies for:
(i) Receiving and acknowledging complaints;
(ii) Investigating complaints;
(iii) Responding to complaints within appropriate time limits;
(iv) Recording information about complaints; and
(v) Identifying reoccurring system failure issues; and
(b) The types of remedies available for resolving complaints; and
(c) The organisational reporting structure for the complaint handling function.
Added: October 2011
(2 Versions)
Oct 1 2011 - Dec 31 2011Jan 1 2012 onwards
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