CBB Volume 5: Contents

Central Bank of Bahrain Volume 5—Specialised Licensees
Specific Modules (By Type of Licensee)
Type 7: Ancillary Service Providers
Part A
High Level Standards
GR Ancillary Service Providers General Requirements Module
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A licenseeG must maintain a record of all customers'G complaints. The record of each complaint must include:

(a) The identity of the complainant;
(b) The substance of the complaint;
(c) The status of the complaint, including whether resolved or not, and whether redress was provided; and
(d) All correspondence in relation to the complaint. Such records must be retained by the licenseesG for a period of 5 years from the date of receipt of the complaint.
Added: December 2018
(1 Version)
Dec 1 2018 onwards
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