CBB Volume 1: Contents

Central Bank of Bahrain Volume 1—Conventional Banks
Part A
Business Standards
BC Business and Market Conduct
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Location: Central Bank of Bahrain Volume 1—Conventional Banks > Part A > Business Standards > BC Business and Market Conduct > BC-10 Measures and Procedures for Services Provided to Disabled Customers by Bahraini Retail Banks > BC-10.1 General Requirements > Branch and ATM Requirements > BC-10.1.9
  • Branch and ATM Requirements

    • BC-10.1.9

      Bahraini retail banks must provide at least one branch for serving the disabled customersG in line with the requirements in this Module, in addition to the normal branch activities. At least one ATM machine must be provided in the branch to serve the disabled customersG .

      Amended: April 2017
      Added: April 2016

    • BC-10.1.10

      To ensure an adequate geographical distribution within the Kingdom of Bahrain, the CBB will expect two specially equipped branches within each governorate of the Kingdom. The geographical distribution will be coordinated by the CBB.

      Added: April 2016

    • BC-10.1.11

      With reference to Paragraph BC-10.1.9, the ATM devices must be equipped with technology specially adapted for customers with disabilities where ATMs must:

      (a) Be wheelchair accessible, ensuring that the ATM is set at an appropriate height and track for movement; and
      (b) Provide Braille alphabet and voice software technology (talking ATM) for the visually impaired customers.
      Added: April 2016

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